Support

Help for parents testing Toothlights.

During this launch window, the safest support path is simple: keep the family link, use the same Google account, and treat wallet gifts as controlled testing until the card on-ramp is ready.

support@toothfairy.network

I need to recover a Toothlight

Start with the same Google account used to save it. If you used a wallet during testing, keep that wallet available too.

Recover access

I am testing a wallet gift

Wallet gifts are an advanced path during controlled testing. Save the transaction link and the family Toothlight link.

Read gift FAQ

I am a new parent

Create the Toothlight first. You can add the note, invite family, and think about gifts after the memory exists.

Create a Toothlight

What to include

If you contact support, include the parent email used to create the Toothlight, the family link if you have it, and any wallet transaction link if you were testing a gift.